Dear Consorsbank & Arval,

Today I discovered your Leasing Service - and I’m angry. worried. And in fear about our future. I appreciate services Consors bank is offering, but I’m sure, that you’re responsible for the future of our children too.

I totally understand the urge and need to develop and deliver new „products“ and I’m totally fine with leasing even cars or computers - but especially talking about cars: I would have expected to find electric cars here. And only electric cars.

You know, burning fossils will lead to global climate breakdown - that’s not an opinion. Thats a scientific fact. There is no room for debates - there is nothing to negotiate. I closed my Santander account to switch to the Consorsbank after the Santander Bank directly financed the deforestation of the rainforests.

It would be nice to get a commitment to our future by Consors - otherwise. And I know, it’s only a drop of rain against the mountain, I’ll leave. And maybe. All other #ParentsForFuture customers of your bank will do the same. And maybe we can erode that mountain like the Colorado did to shape the Grand Canyon. I would like to stay - but only if my children future weights more to you, than selling obsolete cars …

Regards,
Marco & Family


13.09.2019

Dear Mr. Tralles,

Thank you for your message.

We are based in Germany, so we have chosen German as our business language. That's why all our documents are in German.

It is important to us that our clients speak the language and understand all our documents. In addition, there are legal reasons to ensure that relevant information in German is passed on to our customers.

We are sorry that we will not communicate with you in English. Please write us your request in German. Thank you for your support.

If you have further questions, call us. You will reach your personal customer team on all days between 07:00 and 22:30. (CET) at +49 911 369-3000.

Yours sincerely,

Ramona Reichert
Kundenservice

… alles Kein Problem. Ich habe der Bank den Text übersetzt. Mal gucken was Frau Reichert als nächstes einfällt :)


14.09.2019

Guten Tag HerrTralles,

schön, dass Sie uns schreiben.

Wir klären Ihre offenen Punkte für Sie. Sobald wir Informationen haben, melden wir uns bei Ihnen.

Wir wünschen Ihnen ein schönes Wochenende.

Freundliche Grüße aus Nürnberg

Ramona Reichert
Kundenservice

Tja. Sieht jetzt nicht so aus, als ob die Bank was ändern wollen würde. Mal gucken.

„Echo, erinnere mich in 14 Tagen …“